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• Assist account teams to develop and close net new Enhanced Support pipeline and revenue opportunities.
• Work with account teams to proactively develop Enhanced Support sales strategies to drive recurring revenue in support of SAS software sales and renewals.
• Actively promote Enhanced Support services with customers and internal stakeholders.
• Participate in customer meetings to promote SAS and qualify, identify new opportunities for Enhanced Support.
• Prepare and deliver presentations and ‘sales pitches’ to a senior management level, both within SAS and with Customers.
• Work with account teams to pro-actively manage Enhanced Support opportunities through all stages in the sales process.
• Ensure that signed contracts are smoothly transitioned to operational teams and systems.
• Identify demand for new support offerings, build 'sales-friendly’ compelling collateral to support demand and build net new Enhanced Support pipeline and revenue.
• Develop new and repeatable business for the Global Enhanced Support business working with other functions to position these offerings appropriately through the development of compelling proposals.
• Establish ongoing, strong relationships with customers and internal stakeholders to develop long term partnerships based on trust and credibility that drive a roadmap of Enhanced Support services.
• Develop and maintain a productive relationship with software and SAS Cloud sales teams, working collaboratively on account goals and objectives, including alignment with pre-sales and customer success teams on messaging and the value proposition to the customer.
• Provide business development support to ongoing Enhanced Support sales opportunities by maintaining continuity with customers, sales, and delivery teams over the contract term.
• Develop and share all relevant content to capture and maintain best practices.
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• Bachelor's degree in a relevant field or relevant experience
• Minimum of eight years of experience researching, analyzing and/or reporting information related to specific area of assignment.
• Strong understanding of support processes and best practices, thorough understanding of Sales, Customer Success, Consulting processes
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with clients, internal teams, and senior management
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions
• Strong business acumen and ability to align global support activities with broader Support & SAS Company business objectives
• Demonstrated ability to identify process optimization and recommend service improvements

Additional competencies, knowledge and skills

• Strong business acumen and ability to align Enhanced Support services with customer requirements and with broader Support & SAS Company business objectives.
• Strong negotiation and influencing skills.
• A clear understanding of sales strategies, strategic selling and negotiating skills in addition to an excellent knowledge of SAS solutions and services, architecture, and resources.
• Excellent understanding of SAS Support processes and best practices.
• Clear understanding of Sales, Customer Success, R&D & SAS Cloud Team processes.
• Strong interpersonal and communication skills, with the ability to build strong relationships with clients, internal teams, and senior management.
• Strong presentation and facilitation skills.
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
• Good conflict resolution and objection handling skills.
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. 

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