Head of SAS Managed Cloud Services (Americas) - Hybrid | Cary, North Carolina 

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About the job

SAS Managed Cloud Services (MCS) provides hosting services for SAS products in a private cloud (Azure, AWS or GCP) with dedicated expert service and support.  Customers chose MCS for our proven expertise, exceptional performance, platform flexibility, 24x7x365 support and cost effectiveness.  Today MCS is one of the fastest growing revneue streams at SAS.

SAS Cloud Managed Services is one of the fastest-growing products at SAS and a critical component of the company’s long-term growth strategy. As the Head of Managed Cloud Services – Americas, you will not only lead one of the most complex and high-value regions but also shape the future of the global service. Your leadership will directly impact customer outcomes, revenue growth, operational maturity, and SAS’s ability to scale its cloud business worldwide.

As the Head of SAS Managed Cloud Services – Americas, you will be responsible for the Americas business.  This includes end-to-end accountability for service delivery, customer experience, compliance, operational execution, customer escalations, P&L and much more. 

The Americas region includes U.S., Canada and Latin America.  This geography is a large, diverse, and strategically important region for SAS. It includes customers with unique contractual and regulatory requirements (such as FedRAMP in the U.S.) and high-growth sub-markets in Canada and Latin America.  

Beyond regional leadership, you will serve as a key member of the global MCS leadership team—helping to drive service innovation, define future offerings, and ensure that SAS Managed Cloud Services continues to be a profitable, differentiated, and scalable business line supporting SAS’s long-term growth strategy, including IPO readiness.

As Head of SAS Managed Cloud Services – Americas, you will:

• Lead with full accountability for the Americas portfolio. Own delivery of Managed Cloud Services across U.S., Canada, and Latin America, ensuring consistency, compliance, and operational excellence while managing the nuances of regional regulations and customer expectations.
• Shape the Americas (US, Canada and LATAM) operating model. Directly lead the regional delivery teams—including Cloud Service Delivery Managers (CSDMs), Cloud Tech Leads (CTLs), and SAS Admins—ensuring high-quality service execution and customer satisfaction.
• Partner with Sr Leadership across Customer Success, Professional Services, R & D, Technical Support, Marketing and Finance to help drive an aligned and cohesive set of services across SAS’ largest market.
• Serve as the senior escalation point for the region. Act as the accountable leader for all incidents, problems, changes, and requests impacting Americas customers, ensuring fast and transparent resolution of major issues.
• Drive business growth. Partner with Sales, Customer Success, and Professional Services teams to position SMCS as a competitive differentiator, supporting pre-sales, customer onboarding, renewals, and expansions in the Americas.
• Ensure compliance and security. Maintain oversight of FedRAMP-restricted environments, Latin American data residency requirements, and Canadian regulatory controls. Guarantee adherence to audit, contractual, and security obligations across all managed services.
• Drive innovation and modernization throughout the region and share those learnings globally.  This is especially true in areas of AIOps, automation, cloud-native services and other emerging technologies and operating models.  The goal of this innovation is to improve agility, scalability and cost efficiency with the aspiration and mandate to achieve zero touch deployment and operations in the future.
• Influence the global offer. Work with peers across EMEA, AP, and the Global Operations Head to define strategy, mature processes, and continuously improve SMCS. Bring Americas market insights to shape global capabilities, governance, and future service offerings.
• Deliver exceptional outcomes. Champion KPIs for efficiency, velocity, and quality of service delivery. Track SLA/OLA adherence, reduce incident recurrence, and drive continuous improvement initiatives that enhance profitability and customer satisfaction.
• Build, nurture and celebrate a high-performance culture focused on accountability, collaboration and continuous learning while always putting our customers first in all our actions.  This also includes developing succession and workforce strategies to ensure our future success.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do

Required qualifications

• 12+ years of experience leading large-scale, customer-facing Managed Services or Cloud Operations teams. 
• Proven ability to communicate and build relationships with external leadership including C-LVL executives.  Customer travel will be required from time-to-time.
• Proven ability to influence and partner with internal leadership including C-LVL executives to achieve our MCS ambitions.
• Demonstrated success building and scaling high-performance, multi-region operations teams.
• Reoccurring examples of successful innovation to drive operational efficiencies and scale.
• Proven ability to lead large, geographically dispersed teams including inspiring, challenging and working hand-in-hand.  This also includes championing an India-based global service delivery model.
• Strong understanding of ITSM (Incident, Problem, Change) frameworks, service governance, and regulatory compliance (FedRAMP, data residency, etc.).
• Proven ability to operate successfully in a globally matrixed organization.
• Proven ability to operate at both a strategic and operational level—balancing everything from P&L oversight to inspirational presentations to customer escalations.
• Bachelor’s degree in MIS, IT, Engineering, or related field (or equivalent experience).
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications. 

Additional competencies, knowledge and skills

• Experience with public cloud platforms (AWS, Azure, GCP) and ITSM frameworks is preferred. 
• Demonstrated strong management and leadership skills  
• Excellent technical knowledge of one or more operating systems and hardware architecture 
• Excellent ability to handle multiple projects at the same time 
• Excellent ability to supervise and train employees with varying skill sets in a high-pressure environment 
• Excellent verbal, written, and interpersonal skills 

World-class benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include:
• PPO with low annual deductible and copays.
• HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights. 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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