Customer Success Renewals Intern - Hybrid, Location

Nice to meet you!   

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.    

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

What you’ll do  

Looking for *that* internship? The game-changing one that’ll help you learn, grow, and chart your path forward? You’ll find it at SAS. Our interns aren’t coffee runners – they do real, meaningful work. Our AP EMEA CareerStart@SAS program is focused on development, culture, and community. We’ll help you grow professionally, find (or further) your passion, and make memorable connections that last beyond the program!   

The Customer Success Renewal teams play a critical role in ensuring customer retention through the creation and execution of timely renewal plans, managing renewal processes and contracts efficiently.

As an intern, you might support: 

• SAS’s customer retention and renewal strategy by ensuring timely execution of renewal processes and contracts. You’ll collaborate closely with internal and external teams to drive customer satisfaction and secure every renewal.
• Programs to manage implementation of customer relationship strategies to increase both the effectiveness and efficiency of our loyalty and retention efforts
• Creating partnerships with internal stakeholders such as Sales and Customer Success Managers

Required Qualifications

• Degree Type: Associates, Bachelor’s, Master’s.
• Targeted majors: Business Administration, Marketing, Economics, International Relations or European Studies, Commercial Management or Sales and Languages Studies.
• You’re a college student enrolled in an accredited program. 
• Fluent in English, plus one additional European language—preferably German, Dutch, French, Italian, Polish, or Portuguese.
• Motivated to work collaboratively in a fast-paced, international environment
• Attention to detail and organizational skills
• Strong communication skills – both written and verbal. 
• You’re interested in the future of Analytics and embrace technology. 
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do. 

Location: Hybrid workplace model, combining office 2-3 days per week and remote working. We do have a great offices in Madrid (Sanchinarro) where you can work from which creates an inspiring working atmosphere.

CareerStart Program dates: Tentatively April – September 2026

Perks of the job  

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!  
• Free SAS programming training and certification.    
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive.  This includes an on-site and remote Work/Life Center staffed by master’s level Social Workers and an Employee Assistance Program. 
• We work hard, but we like to play hard, too. Enjoy hackathons, social events and other opportunities to connect + engage.   

Diverse and inclusive     

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.     

Additional Information  

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice. 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. 

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.