SAS Cloud Administrator

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What You’ll Do:

As a SAS Cloud Administrator in the Managed Cloud Services (MCS) team within SAS’s Cloud and Information Services (CIS) division, you will be responsible for the day-to-day administration, operation, and support of our hosted and remotely managed SAS environments.

This role requires strong technical and administrative expertise, a customer-focused mindset, and a commitment to operational excellence. You’ll work closely with customers, analysts, developers, and implementation teams to manage, monitor, and continuously improve enterprise-class SAS and third-party software systems.

In this role, you will:

• Collaborate with global R&D, Product, Technical Support, Project Management, Delivery, and other CIS teams to ensure stability, performance, and continuous improvement across managed environments.
• Apply IT Service Management (ITSM) best practices for Change, Incident, and Problem Management to meet SLA commitments for SAS Cloud customers.
• Ensure consistent service delivery, operational efficiency, and customer satisfaction across all hosted environments.

Key Responsibilities

• Administer, maintain, and support SAS Enterprise software and related solutions in the MCS environment.
• Perform installation, configuration, patching, and upgrades of SAS components and supporting software.
• Develop and maintain operational documentation, including implementation and post-implementation reports.
• Monitor system performance, diagnose and resolve issues, and proactively prevent recurring incidents using monitoring tools.
• Ensure adherence to SAS Cloud standards, compliance requirements, and operational best practices.
• Collaborate with customers and vendors to resolve issues and deliver reliable, secure services.
• Participate in capacity planning, performance optimization, and continuous improvement initiatives.

Required Experience and Background

• 5+ years of technical experience, including at least three of the following areas:
• Enterprise Platform Support (1+ year)
• Systems, user, or customer support for enterprise-class software/hardware (1+ year)
• UNIX/Linux administration for enterprise applications (1+ year; strongly preferred)
• Cloud implementation or migration projects (1+ year)

Preferred Qualifications

• Experience with Microsoft Azure (preferred); AWS or GCP experience an advantage.
• Hands-on experience with ITSM tools such as ServiceNow.
• ITIL certification desirable.
• Experience with Python, Ansible, or other automation tools.
• Familiarity with Kubernetes and containerized environments.
• Proficiency in scripting languages such as Bash or PowerShell.
• Knowledge of installing, managing, and using SAS software and solutions (optional).
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Demonstrated alignment with SAS values – curiosity, passion, authenticity, and accountability.

Additional Skills and Abilities:

• Strong understanding of security, performance, networking, and server design.
• Ability to quickly learn and adapt to new systems and technologies from documentation.
• Proficiency in Linux administration, including configuration, troubleshooting, and automation.
• Ability to develop scripts or automation programs for routine system administration tasks.
• Solid understanding of networking and distributed computing concepts.
• Excellent communication, documentation, and interpersonal skills.
• Strong analytical and problem-solving mindset with high attention to detail.
• Proven ability to work effectively with internal teams, vendors, and external stakeholders.
• Prior experience in technical support or managed services environments is an advantage.

Reporting to

• Manager of SAS Cloud Operations

Travel

SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. 

At SAS Australia, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through SAS’s technology and people and we welcome First Nations applicants. Please see our Reconciliation Action Plan for more information.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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