Manager, Build & Implementation – Americas (US, LATAM, Canada)- Hybrid | Cary, NC

Nice to meet you!  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job

The Manager, Build & Implementation – Americas (US, LATAM, Canada) –is responsible for leading the execution of SAS Enterprise Software deployments across the U.S., Latin America, and Canada. This role ensures timely, compliant, and high-quality implementations that meet both contractual requirements and regional regulatory obligations. This position reports directly to the Regional Head, Managed Cloud Services – Americas and has a matrixed relationship to the Global Service Owner for MCS Build. While global schedule ownership and planning reside with the Global Build Owner, the regional manager ensures regional build activities are aligned, resourced, and executed successfully, with clear representation of regional priorities and constraints. As a member of the AMER regional leadership team, this role bridges the gap between build and operational readiness, providing leadership continuity from implementation to day-2 operations.

As a Manager, Build & Implementation- Americas (US, LATAM, Canada) you will:

Regional Representation & Leadership

• Serve as the voice of the Americas region within the global build execution process, ensuring regional requirements (e.g., FedRAMP, CJIS, data residency) are reflected in implementation practices.
• Participate in global planning sessions led by the Global Build Owner to align regional capacity and execution against the master schedule.
• Act as a key stakeholder in regional service delivery reviews, driving awareness of upcoming implementations and their downstream operational impacts.
• Ensure that unique regional requirements are managed and help establish region specific enablement for Sales.

Build Execution & Coordination

• Execute regional build work according to the global implementation plan, ensuring assigned deployments meet deadlines, quality standards, and compliance requirements.
• Coordinate with Cloud Service Delivery Managers (CSDMs), Cloud Tech Leads (CTLs), Engineering, and Technical Support to manage smooth handoffs from deployment to operational support.
• In alignment with global standards, track regional build execution progress in ServiceNow, including project milestones, resourcing status, and risk escalation.

Workforce & Resource Management

• Lead a team of implementation engineers and project contributors supporting builds in the Americas region. This work includes the deployment of SAS Software, upgrades to existing customers, and assisting with customer migrations as required.
• Co-manage day-to-day coordination with the rest of the global Build team, including resources in EMEA, AP and offshore build resources in Pune to meet project execution timelines.
• Provide visibility into regional capacity, skillsets, and bottlenecks that impact execution or delivery velocity.
• Look for and participate in CSI opportunities across global and regional processes and technologies as directed by AMER regional leadership and Global Service Owner for build

Quality & Compliance Assurance

• Ensure all regional builds adhere to the defined global build service offering, ITSM best practices, and compliance policies.
• Monitor KPIs such as build duration, quality/rework rates, and adherence to customer requirements in consort with global build service.
• Partner with the SMO and compliance leads to maintain alignment with governance standards and operational expectations.

Required qualifications

• US Citizen Required.
• 8+ years of people management of technical resources.
• Bachelors degree in an Engineering discipline or related.
• 2+ years of experience in Managed Services or Hosting Services or Consulting or SaaS.
• 2+ years of experience working in a regulated environment supporting FedRamp or 800-53 or Protected B customers.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred qualifications

• Enterprise Application deployment or configuration.
• Public cloud experience with either AWS, Azure, or GCP.
• Working in a highly matrixed organization.

World-class benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans. 
• Medical plan options include…
  • PPO with low annual deductible and copays. 
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center). 
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There’s a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge! 
• An industry-leading 401k plan. 
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1. 
• Volunteer Time Off, parental leave and unlimited paid sick days. 
• Generous childcare benefits for all full-time employees 

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Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

SASCLOUD

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